Return and Refund Policy
More info about 2-year warranty
Our 2-Year Warranty ensures that your any order from EWOOXY is fully protected for two years.
Worldwide
1. Within 30 days
We accept returns and exchanges for all items purchased online even with non-quality issues, within a 30-day period from the date of delivery. Make sure all the items are intact and undamaged, with their original tags and packaging. Please note that a return shipping fee of $5.99 applies to all returns, and this amount will be deducted from the total refund.
2. 30 Days～2 Years
With quality issues, replace directly, no need to return the product. To use your warranty, email us at love@ewooxy.com with a description of the issue, attached with pictures and video as the proof of quality issue. Upon evaluation, we’ll send a replacement or issue reimbursement based on your country of residence. Though we extensively test our products, our warranty may be applied against tarnishing, allergic reactions, water damage and breakage. Again, we will get you covered with every order you placed at EWOOXY.
How to Return an Item
To return an item, please contact us via phone number +86 18983290439 or email love@ewooxy.com during our normal business hours. In order to return your product within the 30-day return policy, please ensure that:
You have purchased the product directly from ewooxy.com. You should contact EWOOXY and begin the return process, within 30 days from the original shipment date. The product is returned in the original packaging - with all materials included, in new or as-new condition, and you should additionally provide your return authorization number.
Late or Missing Refunds
If you haven't received any refund yet, please do recheck your bank account carefully again. If your payment was made by credit card, once we receive the product we will credit your account. Please do allow 7-10 business days for the credit to appear on your credit card statement.
You should also contact your credit card company directly, if the credit still hasn't appeared - it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at love@ewooxy.com.
International Returns
Please allow up to 30 days for our team to process refunds on any international orders.
Remarks
1. Compensation for lost packages, but relevant proof is required. For overseas customers who show that they have signed for the package but haven't received it, they are required to provide proof from the post office themselves.
2. After-sales service requires timely photo and video evidence for our registration. Any intentionally caused damage to the product will not be covered under the after-sales service.
Contact Us
Email: love@ewooxy.com
Tel: +86 18983290439